Returns & Exchanges
How do I report an issue with my order?
Email sales@staygolden.ca with: Your order number Photos of the issue A short description of the issue Our team will be in touch via email within t...
What if I need help understanding my invoice or final charges?
We aim to keep our pricing as simple and transparent as possible. Our quotes and invoices at Stay Golden Custom are flat and all-inclusive , meanin...
Do you offer refunds or credits?
Because all of our products are custom-made specifically for your order , we do not offer refunds for reasons such as customer selected sizing, colou...
What is your policy for shipping delays?
Once your order leaves our facility, delivery timing depends on the carrier (UPS, Purolator, or other). Weather, seasonal surges, or remote routing ma...
What happens if inventory is unavailable for my garment after ordering?
The blank garments for each order are sourced from manufacturers and distributors from across North America daily. We typically source the garments fo...
Can I return blank garments?
No, we do not accept returns of blank garments . We are not able to process returns or exchanges for unused blanks. However, we do offer a helpful ...
What if I ordered the wrong sizes?
Since custom apparel is decorated specifically for your order, we are not able to offer returns or exchanges for customer sizing choices . To avoid s...
Do you guarantee the quality of your work?
Absolutely. Stay Golden Custom's reputation is built on reliability and quality. Every order passes through multiple quality checks before shipping. I...
What if my items arrive damaged or defective?
If any product in your order arrives damaged, whether due to shipping carrier mishandling or a production issue, please let us know within 5 business...
Can I cancel my order?
Orders can always be cancelled before order confirmation and proof approval . Once your order is approved, we begin sourcing garments and initiating ...
What if I’m unhappy with the final product even though it matches the approved proof?
If the order matches your approved proof but doesn’t look how you expected, we’re always happy to work with you to explain how print, embroidery, garm...
What is your return policy, and what happens if something is wrong with my order?
Because all Stay Golden Custom products are made-to-order, we cannot accept returns or exchanges for reasons like sizing, colour preference, or a ch...