General FAQ
What if I need my order sooner than expected?
If your timeline suddenly changes, reach out to us right away. During some periods of the year we can offer rush production and rush shipping , but i...
Can you match the exact screen print size from a previous supplier or print shop?
Yes. If you provide the previous design dimensions and the same vector artwork file as a project with a previous provider, we’ll match it as closely a...
What makes Stay Golden Custom different from other print shops?
We’re not just a print shop, we’re a partner for your business and brand . Our mission is simple: We help busy leaders easily design and source cust...
Can I order multiple products with different decoration methods in one order?
Yes, many clients mix print, embroidery, and patches within the same project, for example, printed tees and embroidered hats. We’ll manage all product...
What sizes do you carry?
Sizing availability varies by brand and garment type , but most of our suppliers stock adult sizes from Small to 3XL or 4XL , with some brands exten...
Can I order blanks (undecorated garments)?
Yes, we do. We can supply blank garments at discounted wholesale rates through our network of Canadian suppliers. While our primary focus is decorat...
Do you offer samples before a full order?
Yes, we can provide several types of samples depending on what you’re looking for. Blank garment samples are available for purchase from most of our...
Can I cancel my order?
Once an order has been approved for production and paid for, it cannot be canceled or changed . At that point, the production process has already beg...
What happens if a garment is out of stock?
Most of our blank garments are sourced from warehouses within Canada once your order is confirmed, then printed or embroidered at our production facil...
Can I combine multiple print locations on one garment?
Yes, we can print or embroider in multiple locations, like front, back, and sleeve. Each additional print area adds an additional decoration charge. W...
What’s the best way to reach your team?
You can contact us anytime at sales@staygolden.ca or call 902-982-3828 during business hours. Our sales and production staff work closely together...
Do you offer refunds or returns?
Because all items are custom-made, we can’t accept returns due to sizing or change of preference. Replacements, exchanges or a credit can be offered i...
Can you reprint an old order?
Yes, we keep digital records and artwork on file for our past orders. If you want to reorder, just mention your previous order number or the name it w...
How accurate are your print colours?
Screen printing is the most colour-accurate process we offer. It uses the Pantone Matching System (PMS) , which allows for precise colour control and...
What if I need my order by a specific date?
Let us know your in hand needed date deadline right away, even before placing your order. Our standard production timeline is 10 business days (2 week...
Can you print multiple designs in one order?
Yes, but each design must meet the minimum for that decoration method. For instance, two screen-printed designs would each require 24 units. However, ...
Will I see a proof before production starts?
Always. We send a digital proof included in your order summary by email for your approval before any production begins. The proof is a visual mockup t...
What artwork file types do you accept?
We prefer vector files (.AI, .EPS, or .PDF) since they allow perfect scaling, clean colour separation and the best high quality results. We can also...
Do you provide design help or setup support?
Absolutely. We include free basic design help and formatting with our orders. Our in-house team can help you get your artwork production-ready if it n...
Can I bring my own garments to print on?
Stay Golden Custom doesn't presently offer decoration on outside provided garments as a service. There are quite a few variables that need to be accou...
Do you offer bulk or volume discounts?
Yes. Our pricing is structured in quantity tiers, the more pieces that you order with the same design, the lower your per-unit cost becomes. Price bre...
How do I get a quote for my order?
Simply send us your design, the type of items you want, and your quantities. You can do this through our website quote form or by emailing our sales...
Can I mix different garment styles or colours in one order?
Yes, as long as the same print design, print colour and print size are used. For example, if you’re printing a 10x10" logo across 24 t-shirts and 24...
What are your minimum order quantities?
Our minimums typically depend on the decoration method: Screen Printing: 24 units DTF (Direct-Film-Transfer): 3 units Embroidery: 6 units Laser-Eng...
Can I make changes to my order after approving it?
Once an order is approved, changes are usually not possible . At that stage, garments have already been sourced and our automated production processe...
Do you offer rush service?
Yes. Rush options are available depending on the season and our production schedule. We understand that events pop up last-minute, and we’re used to w...
Do you require full payment upfront?
Yes, full payment is required before production begins for your order. This ensures your order is reserved in our production queue and blanks and mate...
What is your typical production turnaround time?
Our standard production turnaround is about 10 business days (2 weeks) until an order's ship date from our facility once we have both your payment a...
How do I start an order with Stay Golden Custom
The easiest way is to fill out our Request a Quote form on our website or customize your products on demand in our Online Design Studio . You are a...
What payment methods do you accept?
Most customers pay for their order via Interac e-Transfers or credit cards . Interac e-Transfers can be sent to sales@staygolden.ca . Credit card pa...
Are there any artwork, setup or other fees?
At Stay Golden Custom we include basic artwork cleanup and adjustments free of charge with each order 6+ products. For more complex design requests th...