Shipping
What happens if my tracking says delivered but I didn’t receive it?
We work with a trusted network of couriers including UPS and Purolator with nation wide networks, but occasionally a package will go missing in transi...
Can you ship directly to my customers or multiple locations?
Yes, we can split ship an order to several addresses or locations upon request. This is a great option for companies, teams, or organizations that n...
What happens if my order is lost or damaged during shipping?
If your package is lost or arrives damaged, please contact us right away. We’ll work with the carrier to file a claim and replace any affected items ...
What should I do if my shipment is delayed by a courier?
Shipping delays can occasionally occur due to weather, carrier backlogs, or rural delivery schedules. If your tracking shows no updates for several da...
How do I track my shipment?
Once your order ships, you’ll receive a tracking number by email . You can use it to monitor your shipment directly through the carrier’s website. If...
Can I pick up my order instead of having it shipped?
Yes you can! Local customers in Prince Edward Island are welcome to pick up orders directly from our Hunter River Production Facility at 4302 P...
Where do you ship from?
All orders ship primarily from our production facility in Atlantic Canada . From this hub, we ship across the country through trusted national carrie...
Can I split my order and ship to multiple addresses?
Yes, we can split your order across several shipping addresses if you need to distribute merchandise to different locations. The first shipment cost...
Do you ship to the United States or internationally?
At this time, Stay Golden Custom ships exclusively within Canada . Our logistics network and carrier partnerships are optimized for coast-to-coast Ca...
Do you offer free shipping?
Yes! We are proud to offer free ground shipping Canada-wide on all orders over $300 (pre-tax) . Orders below that threshold will have shipping calcul...
How is shipping calculated for smaller orders?
If your order total is under $300 (pre-tax) , shipping costs are provided at the quoting stage based on your postal code, package size, and weight. S...
Which shipping carriers do you use?
We work with several trusted shipping partners, primarily UPS and Purolator. Depending on a package's destination, we sometimes use Canada Post, Ca...
Do you offer rush or expedited shipping?
Yes, we do offer rush shipping options. We understand that sometimes deadlines are tight or events come up quickly. We offer rush shipping options t...
How long does shipping take once my order is ready?
Once your order leaves our production facility, ground shipping typically takes 1–5 business days , depending on your province and location. Orders w...
How much is shipping for my order?
Stay Golden Custom offers free ground shipping Canada-wide on all orders over $300 (pre-tax) . For orders under that amount, shipping costs begin at ...