What happens if my tracking says delivered but I didn’t receive it?
Edited
We work with a trusted network of couriers including UPS and Purolator with nation wide networks, but occasionally a package will go missing in transit. Most packages show up within 1-2 business days of an issue like this, but please start by checking:
Your mailbox or parcel locker
Around your property
With neighbours or reception
With family or staff members
If your package still can’t be found, please let our team know at sales@staygolden.ca as soon as possible. We’ll open a case with the carrier. If the carrier confirms loss, we’ll file a claim with the carrier for its cost, and then reproduce and replace your order at no cost to you.
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